Oto is a humanoid robot introduced at the Otonomus Hotel in Las Vegas, promoted as the “chief vibes officer.” It greets guests, answers questions, tells jokes, shares local history, and speaks over 50 languages, making it useful for international visitors. Guests can check in or out through Oto and request services like extra towels, which it routes into the hotel’s system. Built by a California robotics company, Oto is designed to enhance interaction rather than perform physical tasks. While it offers novelty and convenience, questions remain about whether guests will prefer robots to human staff and how much long-term value such technology can bring to hospitality.
In academic partnership with Virscend University, a WASC-accredited institution in Irvine, California.